Do you often use J&T call center calls? Here’s how it works!
If you do business online and use the J&T extension, you need to be familiar with the J&T call center service, where you can convey many things from criticism, suggestions to complaints. Today, many companies, especially in the service sector, have CS services that help consumers consult on their services.
Indeed, customer service or CS can be used as a source of information for its users where a two-way conversation takes place. In fact, not only service companies, several companies that sell the product have also provided customer service.
Companies that sell a product, especially products that are widely known to the public, usually always have 24-hour CS services. The aim, of course, is for consumers to be able to submit criticisms and suggestions for complaints about their products, in order to improve the quality and service so that they are increasingly loved by the public.
Consumers can also ask about the product and customer service, which can actually be used as the most effective solution that can improve the quality of the product itself. Therefore, it is surprising that you can also turn to the J&T call center to maintain quality and provide satisfaction to its users.
Call center or customer service information
A call center or CS is actually a service provided by a company , to solve problems in the field such as consumer complaints, criticisms and suggestions via phone, live chat and email . Later, a two-way conversation is created between consumers and the company.
Usually, CS itself is also used as an administrative process and supports a product in which the company examines information about its customers. For example, if you have a complaint about the transport of goods, you must , of course, contact the CS to inform about it.
You will be asked to file a complaint in detail, only as a form of responsibility for resolving the problem. However, the company also knows important information about the shortcomings of the products or services offered. Tid if I ask if every company always provides such services.
Even the J&T call center is accessible 24 hours a day even on public holidays, and other major holidays can also be contacted. The goal is to keep the company connected with consumers, and all kinds of complaints can be resolved without having to wait certain days or hours.
Of course, customer satisfaction comes first, although companies can collapse if their products are not liked by the public. Therefore, the presence of a J&T call center or CS is very important to support a company to grow and be loved by its consumers.
Usually, customer service is also connected using an additional c enter system. It can use computer networks such as LANs, microcomputers, and mainframes. It will then be added with a data and voice network that will be concentrated through a connection with a technology called CTI or computer telephony integration.
What are the duties and responsibilities of CS?
When we discuss the J&T call center, you may have known what the responsibilities are like CS or the call center itself. As you know where CS will receive calls or incoming calls from customers or customers, then, of course, listen well to customer complaints .
The CS is obliged to listen to any complaint made by a customer or consumer and then to provide an appropriate response to any problem or obstacle faced by consumers. CS is also required to always be friendly and responsive, of course, he must also provide the best solution.
The center usually also uses a software system where the device uses historical information according to the needs of the system. Later, there will be an operator or agent responsible for receiving phone calls with greetings to deliver complaints and requests.
Then there is the head of the agent , whose task is to verify and evaluate the performance of the operator or call center agent. Then there are also CS officials who directly deliver complaints about abnormalities, so usually some clients or customers also come directly to the company’s office.
How CS works in general
Of course, J&T call center has the same way of working as CS in general, where the purpose of the call center is to increase the quality to achieve customer satisfaction. As well as to find out what complaints or problems consumers encounter in relation to products or services.
Someone whoworks as an operator or call center agent , must really have the ability to communicate effectively. The goal is for customers to know that a call center has the ability or competence to solve the problems they face.
Such skills may include speech tone, grammar, and choosing the right vocabulary. Choosing a good vocabulary is one of the communication skills that an operator must have. Then it is very important to get to know the products or services of the company.
Types of CS in call center agents
If you are curious to know what are the types of J&T call centers or companies in general, there are several types of calls, such as incoming call centers or incoming call centers. The incoming call center is in charge of receiving incoming calls from customers or customers.
Then there is the outgoing call center, whose task is to make outgoing calls, which are usually made only as sales. Where these people are already on the list who really want to contact or inform about the company’s products and services.
This can also be done in relation to complaints from previous customers or customers. Many types of call centers or CS are diverse, such as domestic call centers, international call centers, internal call centers, outsourced call centers, domestic or virtual call centers, and more.
For J&T call centers, the center itself is not classified solely on the basis of the method of communication via call. You can contact him by e-mail, through the company’s website to the company’s social media accounts. You can also make a direct message on J&T’s Instagram account.
You can send a complaint about criticism or a suggestion for jntcare@jne.co.id to an email address. It can also be through social media accounts like Instagram and Twitter on @jntexpressid or through Facebook accounts on J&T Express. There are social media managers who will respond to you quickly.
So, you can only get in touch through the call menu as you can make a list of issues that will occur and send them to several of the listed social media accounts. Even for J&T’s own CS service, you can contact it via WhatsApp at 082811846188.
How to contact social media accounts and then make sure you have visited the official account. Contact the official J&T social media account directly and you will get a faster response. So that j&t social media accounts can be a different option than using the J&T call center.