Easy to contact Telkomsel call center to submit complaints
As one of the subsidiaries managed by state-owned enterprises , Telkomsel’s call center is always provided by management. This telecommunications company provides an information center on the company’s services that aims to respond to all consumer complaints and inquiries.
In the midst of this coronavirus pandemic, the role of call centers as information centers for businesses is very important. Many Telkomsel branches have been forced to close to prevent the spread of the corona virus in Indonesia.
In addition to providing call center services via interactive phone connections, Telkomsel also provides a special email to handle complaints about service products. In addition, there are also social media accounts run by call center agents who respond to all user complaints and questions. Thus, users can now easily connect to the call center of the company Telkomsel.
Functions and roles of Telkomsel call centers serving consumers
As a company engaged in telecommunications networks, Telkomsel certainly provides a variety of savings packages for consumer needs. One of them is the phone plan, sms plan, and internet data quota plan. However, there are still many consumers who do not know the meaning of Telkomsel services.
Wetherefore wonder if consumers will contact the call center service to request an explanation of the package. But on top of that, there are several call center functions and roles provided by Telkomsel. Among them are the following:
- Provide information about the company’s products and promotions
First of all, the function and role of this Telkomsel call center is to notify the product information provided by the company. As a company engaged in telecommunications, Telkomsel is always innovating in providing the packages that consumers need.
Thus, the call center is reliable to explain all product information to customers. In addition, the role of the call center is also necessary for the company, especially for promotional campaigns organized by the company.
- Provide solutions to customer problems
Secondly, this call center service is also worked to inform customers about how to handle the issues encountered. Call center services also have the right to manage problems or barriers that consumers face.
However, if the problem is reported with technical or network constraints. Thus, the call centre will forward the report to the relevant section. You only get a report ticket number from a Telkomsel call center.
- Record all customer complaints so that they can be used as evaluation material
Third, every Telkomsel call center agent is required to record all complaints, complaints, reviews and suggestions submitted by customers. Because, according to complaints and user feedback, this is The Evaluation Material related to Telkomsel’s products.
If the customer does not like Telkomsel’s product package, the company will change the package. In this way, all customer complaint files can determine whether the package provided by Telkomsel is in accordance with the customer’s wishes or not.
Comparison of Telkomsel call centers compared to other call centers of telecommunications companies
The call center provided by Telkomsel is quite responsive compared to other competing companies. This is due to two factors. First, consumers never complain about telkomsel’s product packaging services.
Second, call center services are provided for 24 hours with agents who are fully qualified. Thus, all complaints encountered by consumers can be dealt with immediately. We wonder if Telkomsel’s call center still offers the best to consumers.
In addition, Telkomsel provides several methods of contact with call center services for consumers who wish to complain about product issues. It should be noted that there are 3 methods that you can use to contact the information center services provided by Telkomsel.
You can contact the Telkomsel call center via an interactive phone connection, send direct messages via social media or access the “My Telkomsel” app to complain about complaints about Telkomsel products.
As a rule, all call center services provided by Telkomsel are active for 24 hours. Thus, your complaints can be heard by the company as long as you contact it. And there is no time limit to contact this Telkomsel call center service .
Differences in call center services provided by Telkomsel
As one of the “red plate” subsidiaries, Telkomsel certainly wants to be the best telecommunications company in Indonesia. The market segmentation that began to penetrate millennials has certainly been carefully calculated. Therefore, call center services are divided into 3 methods.
The first method is to use an interactive phone line. This service is often used by customers who need a direct solution to the problem. Because, the connection via this interactive phone is quick to manage. However, the operator sometimes charges a fee to contact the call center via a phone line.
The second method is to submit complaints through short messages or direct messages on social media. Telkomsel’s call center via social media is often chosen by millennials. Because millennials still use social media to socialize.
However, this method is considered slower to deal with problems. Because call center services take longer to respond to complaints or questions you ask.
The third method is through the My Telkomsel app. By using the My Telkomsel service, you can submit complaints or complaints about Telkomsel product packages.
Because, in the app, there is a live chat feature so that you respond to agents’ responses to submitted complaints will be quickly answered. In addition, you can purchase a credit quota or data plan directly from the My Telkomsel app. The complaint submission process will be answered directly by Telkomsel call centre agents.
How to contact Telkomsel Call Center Service
Contacting Telkomsel’s call center service is not difficult. It’s just that, you need to choose a method to contact the call center service. If you use the service via an interactive telephone line, you can call directly the number 0807-1811-811.
You can contact the number of all Telkomsel customers. For HALO card users, you can contact 133 (toll-free). And users of SimPATI and Kartu AS, you can contact 188 (charged toll fees if it is taken care of by a call center agent) or 155 (free of charge).
For those of you who are considering contacting the call center via social media, you can use your personal account to file a complaint. Please find a Telkomsel (Twitter) or Telkomsel (Facebook and Instagram) account. Then, send a message via the direct message feature to the social media of the telkomsel call center . Remember, pass on the complaints you have experienced.
And the last method is via the My Telkomsel app. First, please first download, install and register an account. Then there is a “contact call center or CS” menu. And then, tell me the complaints you’ve had. After that, the call center will respond to any complaints or questions asked.
As one of the state-run subsidiaries, Telkomsel certainly provides a call center to answer customer complaints or questions. There are 3 ways to connect to call center services. So please choose a way to contact Telkomsel’s call center to submit complaints or questions about the product.